FREQUENTLY ASKED QUESTIONS (FAQs)

1. Do you really have the items on your website in stock?

All items on our website that are not marked "sold-out" ship within 2-3 business days from our store in Clovis, CA.

Our website is routinely updated to reflect new products & current inventory. 
 

2. Is there a limit to how many items I can buy?

No there isn't. You can buy as many items as we have in stock.

3. When does my order ship?

All items on our website that are not marked "sold-out" ship within 2-3 business days of order confirmation. 

Our items, except when the item description says otherwise, ship from Clovis, CA.

Unless otherwise specified, orders ship via USPS Priority or UPS Ground. 

The estimated transit time once shipped is calculated at checkout based on distance of your shipping location from our warehouse in Clovis, CA. 

Once orders ship, the transit time varies depending on the delivery address, and ranges from 1-5 business days.

Orders shipping in state will typically deliver in 1-2 business days from ship date. Orders shipping to other points in the US will usually deliver 5 business days from ship date. 

When an order ships you will receive an email confirmation (with tracking number - arrives soon after)

Our platform always sends notifications with updates on order status. However many email servers and services block our emails as SPAM. So please check your spam folder for any notifications (and mark our emails as not spam to be able to receive them in the future).

4. Where can I see if my order has shipped?

When an order ships you will receive an email confirmation. Soon After you will also receive an email with your tracking information included, in which you can use to track the status of your shipment. 

You will also receive a notification once your order is out for delivery. 

Our platform always sends notifications with updates on order status. However many email servers and services block our emails as SPAM. So please check your spam folder for any notifications (and mark our emails as not spam to be able to receive them in the future).

5. How can I reach support?
We offer support via chat, phone and email.

For email support, please contact: info@kuremedicalsupply.com

For phone support, please call (559) 492-1530. 
The contact information is also listed on our Contact Us page.

Our support hours are:

Chat: Monday to Friday 8am to 6pm PST.
Phone: Monday to Friday 10am to 1pm PST.
Email: Available 24 Hours/7 Days a week.

6. I would like to return my items. Do you accept returns?

While we do not generally accept returns please send us an email and explain your issue, and our team will provide a response with our best option(s) to assist you. 

We cannot accept returns for open/used items. 

7. I am a tax exempt organization, how do I place an order with no sales tax charged to me?

Please email us your tax exempt documentation to info@kuremedical.com with subject line Tax Exempt. A member of our team will contact you to assist you with placing your first order and will ensure your customer information is marked as tax exempt for future orders. 

8. Do you accept exchange of isolation gowns? 
We will accept an exchange for undamaged items. Please contact us if you would like to make an exchange so our team can assist you. 

9. I am looking for an item but I can not find it on your website. What can I do?

Please contact us (see Contact Us page) and we will do our best to source that item for you.

10. Can I come pick up my items in person from your store?

Absolutely. We are offering limited hours for pickup and sales due to COVID-19, however if you are interested in picking up your order, please contact our team prior to schedule a time or you can walk-in during store hours. Please contact ahead of time if you would like curb-side pickup. You can email us at info@kuremedicalsuppply.com or call us at (559) 492-1530 and get connected to our front desk.

LOCATION

180 CLOVIS AVE.
CLOVIS, CA 93612

UNITED STATES

STORE HOURS

MON: 10:00AM - 6:00PM
TUE: 10:00AM - 6:00PM

WED: 10:00AM - 6:00PM

THU: 10:00AM - 6:00PM

FRI: 10:00AM - 6:00PM

SAT: CLOSED

SUN: CLOSED